Vitality Family Health and Wellness & Raw NDIS Moves
Your personal and sensitive information
How do we collect your personal information?
We will collect your personal information directly from you unless it is unreasonable or impracticable to do so. We may collect personal information from you in several ways, including:
We may also collect personal information from third parties including:
Vitality Family Health and Wellness and Raw NDIS Moves maintain security surveillance and monitoring within our gym network that may capture images of you. We will only use this information for management and security purposes, including to comply with requests from a governmental authority.
Cookies and web analytics
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.
What happens if we cannot collect your personal information?
While we will take reasonable steps to ensure that the personal and sensitive information, we hold about you is accurate, up-to-date, and complete, this also depends on the accuracy and completeness of the information you provide us.
You do not need to provide us with any of the personal information described above, for example, you may request to remain anonymous or use a pseudonym. However, if you choose not to provide your personal information, then:
We collect personal information about you so that we can perform our business activities and functions and to provide you with our products and services and any other purpose permitted under the Act. Specifically, we will collect, hold, use and disclose your personal information for the following purposes:
Where you have provided us with your consent, we may also use your personal information to inform you about our special promotions, competitions, products, and services which may be of interest to you.
Where required to do so for the purposes outlined above, we may disclose your personal information to:
We will not disclose your information for any other purpose without your express consent, except where we are required to do so for legal purposes or to prevent a serious threat to your life, health and safety or public health and safety.
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavor to use that method whenever practical to do so. Also, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
We will not provide your personal information to other organisations for the purposes of direct marketing, without your consent.
You may request to access, amend, change, or update any personal or sensitive information we hold about you at any time by contacting us (see the details below). You may also request that we delete any personal and/or sensitive information we hold about you.
Where we hold information that you are entitled to access or amend, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections or deleting your information.
There may be instances where we cannot grant you access to, or comply with your request to delete, the personal and/or sensitive information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. In these circumstances, we will give you written reasons for any refusal.
Storage and Security
We take all reasonable steps to ensure your personal and/or sensitive information is protected from misuse and loss and from unauthorized access, modification, or disclosure.
As our website is linked to the internet, and the internet is inherently unsecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website.
If you have any questions, concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact us using the details set out below.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner. Please contact us at:
Vitality Family Health and Wellness
Post: 5a / 1881 Creek Rd, Cannon Hill
Tel: 3899 0306
You may also contact the Office of the Australian Information Commissioner at:
Office of the Australian Information Commissioner (OAIC)
Post: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Online Form: www.oaic.gov.au (Privacy Complaint Form).